Frequently Asked Questions (FAQs) – Marketoz.store

General Questions

Q: What is Marketoz.store?

A: Marketoz.store is an innovative online marketplace specializing in lightning-fast deals on:

• Computer & office equipment and accessories
• Mobile phones and telecommunications accessories
• Watches and watch accessories
• Automobile parts and accessories

We operate on a dropshipping model, partnering with trusted AliExpress suppliers to bring you high-quality products at competitive prices with efficient delivery.

Q: Where is Marketoz.store based?

A: Our operations are headquartered in [Your Country/City], but we work with a global network of suppliers to serve customers worldwide.

Q: Is Marketoz.store a legitimate business?

A: Absolutely! We are a fully registered e-commerce business committed to providing authentic products and excellent customer service. Our website uses secure payment gateways and SSL encryption to protect all transactions.

Ordering Process

Q: How do I place an order?

A: Ordering is simple:

1. Browse our product categories
2. Select your desired items
3. Add to cart
4. Proceed to checkout
5. Enter shipping and payment details
6. Confirm your order

You’ll receive an order confirmation email immediately after purchase.

Q: Can I modify or cancel my order after placing it?

A: Order modifications/cancellations must be requested within 1 hour of purchase by contacting our support team at support@marketoz.store. After this window, your order enters processing and cannot be changed as we work with multiple suppliers who begin fulfillment immediately.

Q: Do you offer wholesale or bulk pricing?

A: Yes! We provide special pricing for bulk orders. Please contact our wholesale department at wholesale@marketoz.store with your requirements for a customized quote.

Payment Options

Q: What payment methods do you accept?

We accept all major payment options:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
• Bank Transfers (for wholesale orders)

Q: Is it safe to enter my credit card information?

A: Completely secure. We use 256-bit SSL encryption and PCI-compliant payment processors. We never store your full credit card details on our servers.

Q: Why was my payment declined?

Common reasons include:

• Insufficient funds
• Bank security blocks
• Incorrect CVV or expiration date
• Billing/shipping address mismatch
  Contact your bank first, then try again. If issues persist, email payments@marketoz.store.

Shipping & Delivery

Q: Where do you ship from?

A: Our products ship directly from our network of trusted AliExpress suppliers located primarily in China, with some items shipping from regional warehouses worldwide.

Q: What are your shipping options and costs?

We offer multiple shipping methods:

1. Standard Shipping (Free on orders over $50) – 15-25 business days
2. Expedited Shipping ($9.99) – 10-15 business days
3. Premium Shipping ($19.99) – 7-10 business days
   *Delivery times may vary by destination and product availability.

Q: How can I track my order?

A: Once your order ships, you’ll receive a tracking number via email. You can track your package:

• On our website under “My Orders”
• Directly with the carrier using the provided tracking number
• Through our order status portal at [link]

Q: What if my package is lost in transit?

A: If tracking shows no movement for 15 business days, contact us immediately. We’ll:

1. Open an investigation with the carrier
2. Provide a replacement (if available)
3. Or issue a full refund
   *Note: Claims take 5-10 business days to process.

Returns & Refunds

Q: What is your return policy?

A: We offer a 30-day return policy for:

• Defective/damaged items
• Incorrect items received
• Items not as described
  *Return shipping costs are the customer’s responsibility unless the error was ours.

Q: How do I initiate a return?

Return process:

1. Contact support@marketoz.store within 30 days
2. Provide order number and photos of issue
3. Receive return authorization
4. Ship item to designated address
5. Receive refund/replacement once return is processed

Q: How long do refunds take?

A: Refunds are processed within 3-5 business days after we receive your return. The funds may take additional time to appear in your account depending on your payment method:

• Credit Cards: 3-10 business days
• PayPal: Instant to 5 business days
• Bank Transfers: 5-15 business days

Product Information

Q: Are your products genuine/original?

A: All our products are 100% authentic unless clearly marked as “compatible” or “aftermarket” in the product description. We work directly with authorized suppliers and distributors.

Q: Why are your prices lower than other retailers?

A: Our competitive pricing comes from:

• Direct supplier relationships
• High-volume purchasing
• Minimal overhead costs
• No physical retail markup

Q: Do products come with warranties?

A: Most products include manufacturer warranties ranging from 30 days to 2 years depending on the item. Warranty details are listed on each product page. For warranty claims, contact us first for assistance processing with the manufacturer.

Technical Support

Q: Who do I contact for product technical support?

A: We provide:

1. Basic setup assistance for all products
2. Manufacturer contact information for complex issues
3. Troubleshooting guides for common problems
   Contact support@marketoz.store with your order number and issue description.

Q: Where can I find product manuals?

A: Most product manuals are available:

• In the product description section
• On the manufacturer’s website
• By request from our support team

Account Management

Q: How do I create an account?

A: You can:

1. Register during checkout
2. Create an account directly on our website
3. Sign up using your Google or Facebook account

Q: What are the benefits of having an account?

Account holders enjoy:

• Order history tracking
• Faster checkout
• Wishlist functionality
• Exclusive member discounts
• Early access to sales

Q: How do I reset my password?

A: Click “Forgot Password” on the login page and enter your registered email address. You’ll receive a password reset link valid for 24 hours.

Privacy & Security

Q: How do you protect my personal information?

We implement multiple security measures:

• SSL encryption on all pages
• Regular security audits
• Limited employee access to sensitive data
• GDPR/CCPA compliance
  Read our full Privacy Policy for details.

Q: Will you share or sell my information?

A: Never! We only share information when absolutely necessary for:

• Order fulfillment (with suppliers/shippers)
• Payment processing
• Legal requirements
  We do not sell customer data to third parties.

Business Inquiries

Q: How do I become a supplier?

A: We’re always seeking quality suppliers. Please email procurement@marketoz.store with:

• Your company information
• Product catalog
• MOQ and pricing details
• Quality certifications

Still Have Questions?

Contact our customer support team:
📧 Email: support@marketoz.store
📞 Phone: +90 553 917 41 52
🕒 Hours: 24/7 (response within 12 hours)
💬 Live Chat: Available on website during business hours

Marketoz.store – Where lightning deals meet exceptional service! ⚡