Refund & Returns Policy – Marketoz.store
Last Updated: 16 April 2025
At Marketoz.store, we strive for 100% satisfaction with our “Lightning Deals, Zero Delays!” promise. If you’re unhappy with your purchase, here’s how we handle refunds and returns:
1. Eligibility for Returns/Refunds
✅ Accepted Cases (Within 30 Days of Delivery):
- Defective/damaged items (e.g., cracked screen, dead battery).
- Wrong item shipped (e.g., ordered black watch, received silver).
- Item not as described (e.g., material mismatch).
❌ Non-Eligible Cases:
- Buyer’s remorse (e.g., “I changed my mind”).
- Customized/personalized items.
- Products damaged after delivery (e.g., by customer).
2. Return Process
Step 1: Contact Us
Email [support@marketoz.store] within 30 days with:
- Order number.
- Photos/video of the issue.
Step 2: Approval & Instructions
- We’ll respond within 48 hours with:
- Return authorization (if needed).
- Return address (typically the AliExpress supplier’s warehouse).
Step 3: Ship the Item Back
- Customer covers return shipping costs (unless the error was ours).
- Use a trackable service (e.g., DHL, FedEx).
3. Refund Processing
- Once the returned item is received and inspected:
- Refunds: Issued to your original payment method within 5 business days.
- Replacements: Shipped free of charge (if available).
Note: Refunds exclude original shipping fees (unless the return is our fault).
4. Special Cases
Lost/Delayed Packages
- If tracking shows “delivered” but you didn’t receive it, contact your local postal carrier first.
- We’ll assist with supplier investigations if needed.
AliExpress Supplier Issues
- Some suppliers may offer partial refunds (e.g., 50% for minor defects). We’ll negotiate on your behalf.
5. Non-Returnable Items
The following cannot be returned:
- Opened software/electronics (if sealed warranty is broken).
- Items marked “Final Sale” on the product page.